Ordering, Delivery and Payment
To provide you with an accurate quote we prefer telephone contact.
Ecoscape is not just a click and buy internet site. Ecoscape manufacture and support our products throughout the UK and beyond, and we are rightly proud of the support team of experienced consultants who will be able to send samples, offer solutions and often reduce your overall project cost during the call.
During office hours please contact us on 01869 233452; outside of office hours just email us your details using our contact form and we will call you back.
Public
We can supply direct to members of the public with no minimum order required.
Trade
We also have a wide range of trading options for the professional and trade markets: We can drop ship to order on behalf of landscapers and installers, we supply many schools and councils and have garden centres and builders merchants as regional stock holding centres.
Our EcoScape helpline is manned by experienced consultants who will be glad to discuss your specific project with you. Please call 01869 233452
Delivery Arrangements
Standard delivery charges to most mainland UK addresses are based on adding £45 + vat (£52.88 including vat) per pallet or part thereof. However some extreme geographical locations may attract a surcharge or occasionally charges can be reduced for multiple pallets. In all instances we will agree a fully inclusive cost with you at the time of ordering.
Goods are packed onto 1.2m x 1m pallets and dispatched through the Pallet Force courier network which will normally affect delivery within a 3 day period and a signature will be required before the goods can be left. If you need to make arrangements for someone to be available we can ask the driver to call ahead once it has been routed and advise an estimated time of arrival however no specific guarantees can be given or implied without extra charges being discussed. Our courier company can offer a full range of chargeable delivery options including next day, specified day, timed delivery slots and Saturday routines at a surcharge which once again we will agree with you at the time order if requested.
We expect all delivery vehicles to be equipped with a tail lift or crane for offloading the pallet to the floor. Then a ‘pump truck’ (a 4 wheeled metal jack) will be placed under the goods and manually wheeled from the delivery vehicle as close to your property as possible. The pump truck can only run on a firm level surface, such as concrete or tarmac and cannot move on gravel, slopes or grass.
If access allows, you may ask the driver to place the goods on your driveway if you have one, however only a kerbside delivery can be guaranteed.
Ordering and Payment
We can accept orders by phone, fax, email, or post. Payment can be made by BACS, credit card, debit card, cheque or postal order.